![]() I was able to get some stuff added to the order but it could have been smoother. Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in BiteSquad. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). I waited a few minutes and ended up going to the website with live chat and trying it. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I quickly tapped the get help button to get it cancelled as quickly as possible. There wasn’t any confirmation or anything. I accidentally tapped the place order button today without having my full order in the cart. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. ![]() Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. So far we’ve tried a lot of delivery services. I’m ultimately extremely happy with the change over and hope they stay in our area. The other service would take an hour or more to deliver and often times were even later than the hour plus the company said it would take. As far as service is concerned they are VERY fast (average 30 min) and reliable the drivers have all been very nice. Also had an issue with a driver not being able to find my house (certain GPS) give strange directions, they called but from a blocked number and I couldn’t call back and was having a hard time trying to find a contact # but the driver ended up calling 5 min later so it wasn’t an issue but the ability to contact the driver to help is important so they can work on that. My only other suggestions would be to ask for customers to upload or provide photos of some of the meals offered from each restaurant. These folks took over chow cab in my area BiteSquad was a bit glitchy during the sign up switch over process eg my address “wasn’t complete” even though it was auto filled and all the fields were correct had to restart BiteSquad twice.
0 Comments
Leave a Reply. |